Refund Policy

We want you to love your Eliora Dawn purchase. If something isn’t right, here’s how we handle refunds and returns.

1. Physical Products

We accept returns on physical items within 14 days of delivery if the item is:

• unused
• in original condition
• in original packaging

To start a return, email us at hello@elioradawn.com with your order number and a photo of the item. Shipping fees are not refundable.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund at no cost to you.

3. Digital Products

All digital downloads are non‑refundable due to their instant‑delivery nature.

If you have trouble accessing your files, we will gladly help you re‑download them.

4. Cancellations

Orders may be canceled before they ship. Once shipped, cancellations are no longer possible.

5. Lost Packages

If USPS marks your package as “Delivered,” we cannot issue refunds for lost or stolen mail. If your package is marked “Lost” or “Undeliverable,” we will work with you to resolve it.

6. Contact

For any refund or return questions, email: hello@elioradawn.com